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    Shapiro Medical Group’s long-time education, patient services and administrative staff is available to communicate with and consult with patients and prospective patients before and after surgery, by phone, email and in-person. Maintaining approachability and answering questions at every stage of the process is of utmost importance to the Shapiro Medical Group physicians and staff.  An open-door policy allows patients and prospective patients to feel comfortable contacting Shapiro Medical Group, at any time.

    Matt Zupan – Patient Educator & Coordinator

    Matt has worked with Dr. Ron Shapiro for 23 years as a patient educator. He consults daily with men and women about their hair loss experience and expectations for regaining the look of fullness. Matt has developed many tools to help communicate some of the more complicated concepts in a straightforward way. Most patients say their session with Matt was a very valuable experience, and it helped them understand what is realistically achievable with Microscopic Follicular Unit Hair Transplantation, based on their unique characteristics. Following the in-depth, initial consultation with Matt, a Shapiro Medical Group physician makes a final evaluation and recommendation.


    Andrea Russell –Business Operations Manager

    Andrea has served as Shapiro Medical Group’s Business Operations Manager for more than 12 years. She manages day-to-day business operations of the clinic including financial functions, marketing communications, contact management and human resources. Before joining Shapiro Medical Group, Andrea spent her career in marketing, sales and public relations management in the apparel and home furnishings industry, and more recently, the cosmetic medical field. She holds a B.S. from The Ohio State University.

    Kelly — Laser Technician and Patient Coordinator

    Kelly began her career with Shapiro Medical Group more than 12 years ago as a laser hair removal technician and patient coordinator. She is a CME with 20+ years of experience in medical hair removal. Kelly has a loyal following of local electrolysis and laser hair removal patients. She frequently performs laser treatments on those who have experienced poor hair transplant work. Kelly plays a key role in patient intake, support, education and operations at Shapiro Medical Group.


    Jennifer – Receptionist and Patient Coordinator

    Jennifer has been with Shapiro Medical Group for seven years and is experienced in patient intake and education. She is a CNA. Frequently, Jennifer is the first person a patient speaks with when he/she calls Shapiro Medical Group. She handles much of the scheduling and pre-operative communication. Prior to joining Shapiro Medical Group, Jennifer served as a cosmetic surgery clinic marketing consultant and nursing assistant. She has also owned her own business.



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“Thank you very much for your attention. I am very happy with the results of the surgery. After 3 months only I already have full hair coverage in all the affected areas and don’t need to use the hair clips like I used to do for many years. Please give my beast regards to Dr. Shapiro and the team...”Read More

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