Text-based image featuring the word "Medi" in a clean, modern font. The background is plain, enhancing readability. This image could be relevant for topics related to medical, media, or technology fields. Use this image to represent themes of innovation, healthcare, or digital media in various content formats.
Schedule consultation
952-926-2933

Meet The Staff

SCHEDULE CONSULTATION

Front Desk/Admin Team

Janna – Clinic Director

Pamela – Lead Receptionist/Surgical Assistant

Konrad – Receptionist

Kelly – Receptionist

Matt – Patient Educator

Nicole – SMP Specialist

Surgical Team

Song – Surgery Manager

Pang – Asst Surgery Manager

Silvia – Surgical Assistant

Carla – Surgical Assistant

Vickie – Surgical Assistant

Kristina– Surgical Assistant

Jersi – Surgical Assistant

Irina – Surgical Assistant

Song

Head Surgical Coordinator
Song has been with Shapiro Medical Group for more than 10 years. An experienced medical assistant, who also enjoys sewing, Song quickly honed her skills in hair transplant surgery at SMG. She is a gifted, knowledgeable technician, well-known for her wit and ability to make patients relax in the surgery chair. She has contributed to the Assistant’s Program at national and international conferences and has shared her technical skills and training methods with many clinics over the years.

Pamela

Surgical Assistant, Licensed Cosmetologist, Front Office Support

Pamela has worked for SMG for 20 years. She is extremely talented and experienced in slivering, graft preparation and placing. Pamela is also a Licensed Cosmetologist who specializes in cutting and styling hair for hair transplant patients. She enjoys helping patients transition to new hairstyles. Pamela works closely with Shapiro Medical Group assistants regarding work schedules and the sharing of new ideas and information. She has also traveled with Dr. Shapiro to conferences ot assist with surgery and teach other assistants.

Silvia

Surgical Assistant
Janna has worked with Dr. Ron Shapiro for more than 20 years. She started as a surgical assistant and, for the past 10 + years, has served as Clinical Operations Manager. Janna honed her technical skills in all phases of the surgical procedure and has assisted with thousands of surgeries. She has contributed to the Assistant’s Program at national and international conferences and has shared her technical skills and training methods with many clinics over the years. Janna travels with Dr. Shapiro to most conferences to assist with live surgery demonstrations, and she handles many of the pre-op and post-op surgery questions from patients, by phone and email.

Dal

Dal has been with SMG for more than 10 years. He is an award-winning painter. Dal’s skills as an artist helped him become proficient with the many techniques and tools used in hair transplantation procedures.

Gwen

Surgical Assistant
Gwen has been with Shapiro Medical Group for more than 10 years. Her thoughtful approach to patient-care and steady skills always make patients feel comfortable no matter how far they have traveled for a procedure.

Tiffany

Surgical Assistant
Tiffany has been with Shapiro Medical Group for more than 7 years. Her engaging personality, solid technical skills and experience in health care always leave patients with a positive impression. Tiffany is often one of the first in the clinic to see patients the morning after a procedure.

Vickie

Surgical Assistant
Vickie joined Shapiro Medical Group more than 7 years ago. She is a talented surgical assistant and natural care-giver. Vickie’s warmth and professionalism never fail to reassure patients they are in excellent hands.

Kasia

Surgical Assistant, Research Associate
Kasia has worked for Shapiro Medical Group as a research and surgical assistant since 2010. She began her career in the field of hair transplantation in Europe, in 2003, spending time at a variety of clinics, assisting in surgery, training new surgical assistants and developing and implementing new surgical and managed patient-care protocols. Kasia has served as a training and management consultant for new clinics in Europe and the U.S. She received her Master’s Degree in Sociology at the KUL.
Surgical Assistant
Portrait of a healthcare professional with long, wavy brown hair, smiling confidently. She is wearing a light blue medical scrubs top, suitable for a clinical or hospital setting. The neutral background emphasizes her friendly demeanor, making this image ideal for healthcare-related content. The expression and attire suggest professionalism and compassion, aligning with the values of patient care and support. This image can be used in articles or websites focusing on healthcare services, nursing, or medical professions.

Shelli

Surgical Assistant
Bio Coming Soon
Smiling woman with long dark hair and purple eyeshadow, wearing a purple top, against a light blue background. The image conveys a friendly and professional demeanor, suitable for a healthcare or beauty-related context.

Pang

Surgical Assistant
Bio Coming Soon
Professional headshot of a woman with long, dark hair and a friendly smile, wearing a gray blazer against a light blue background. This image represents a confident and approachable professional, suitable for business profiles, online portfolios, or corporate websites. The clear facial expression and neutral background enhance visibility, making it accessible for individuals with visual impairments.

Nicole

SMP & Tricopigmentation Specialist

Bio Coming Soon
Portrait of a smiling healthcare professional wearing a blue scrub top, with dark hair styled in a bun. The background is a soft blue, creating a calm and professional atmosphere. This image represents the dedication and compassion found in the healthcare field, highlighting the importance of medical staff in providing quality care. Ideal for use in articles or websites focused on healthcare services, nursing, or medical education.

Michelle

Bio Coming Soon

Amy

Bio Coming Soon

Denise

Bio Coming Soon

See

Bio Coming Soon

Support Staff

Andrea Russell

Front Office Manager & Patient Coordinator

Andrea has served as Shapiro Medical Group’s Business Operations Manager for more than 18 years. She manages day-to-day business operations of the clinic including financial functions, marketing communications, contact management and human resources. Before joining Shapiro Medical Group, Andrea spent her career in marketing, sales and public relations management in the apparel and home furnishings industry, and more recently, the cosmetic medical field. She holds a B.S. from The Ohio State University.

Matt Zupan

Patient Educator & Coordinator
Matt has worked with Dr. Ron Shapiro for 25 years as a patient educator. He consults daily with men and women about their hair loss experience and expectations for regaining the look of fullness. Matt has developed many tools to help communicate some of the more complicated concepts in a straightforward way. Most patients say their session with Matt was a very valuable experience, and it helped them understand what is realistically achievable with Microscopic Follicular Unit Hair Transplantation, based on their unique characteristics. Following the in-depth, initial consultation with Matt, a Shapiro Medical Group physician makes a final evaluation and recommendation.

Kelly

Laser Technician and Patient Coordinator
Kelly began her career with Shapiro Medical Group more than 20 years ago as a laser hair removal technician and patient coordinator. She is a CME with 20+ years of experience in medical hair removal. Kelly has a loyal following of local electrolysis and laser hair removal patients. She frequently performs laser treatments on those who have experienced poor hair transplant work. Kelly plays a key role in patient intake, support, education and operations at Shapiro Medical Group.